All orders from DrFit are sent via a traceable method via Australia Post or Sendle. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday 9.30 am - 5.30 pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

Our returns portal is extremely easy to use. Simply click the following link and you can begin your return using your order number and postcode -

https://returns.drfitco.com/

Our Australian customers can return for an exchange, refund* or store credit.

For international customers, items can be returned for a store credit or refund*

*Please note, items returned for a refund within Australia incur a $10 handling fee. DrFit does not cover the return shipping cost for international returns.

In most cases, yes. International orders may incur customs duties and taxes, which are payable by the customer.

Import taxes, customs/duties are enforced by local governments and are not controlled or imposed by DrFit, or our chosen freight provider.

If you are unsure whether this applicable for your destination country, we recommend you contact your local customs office for more information.

If an order is refused based on the import tax, customs/duties, it will be returned to sender (DrFit) and refunded*

*The refund amount does not include the original shipping cost.

Yes, we do for most countries, but if you are unsure please contact us at team@drfitco.com and we can let you know.

These things can happen unfortuntely, don't worry we're here to help!

In the event of a lost parcel, please ensure you have checked your delivery times and that your order is at least 2 business days past your expected delivery, before contacting us. You can check our standard delivery times on our delivery page - https://www.drfitco.com/pages/support/.

If your order is outside of it's delivery time and recieving no tracking updates, please contact us (team@drfitco.com) and we will lodge investigation for you with your elected courier service. Please note this process can take up to 2 business days to initiate and up to 7 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.

We aim to process orders super quickly in our warehouse, as a result we cannot guarantee cancelations or changes can be made.

However, we recommend you contact our friendly Customer Service Team via Live Chat, Email or Instagram DM urgently and we will try our best to help you.

If we are unable to cancel or change your order in time, our returns process is super easy and we will work with you until the process has been finalised and you're happy with the outcome.

1. Maestro

2. Mastercard

3. Visa

4. Paypal

5. Klarna AUS & USA

6. Afterpay (AUS/NZ, USA & the UK only currently)

7. Apple Pay (iOS devices, Safari only)

Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.

A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure you haven't received a confirmation.

If you haven't seen or received either of these, please contact our friendly Customer Service Team via Live Chat, Email or Instagram DM urgently and we will be more than happy to help you.